Privacy Policy

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Subscribe to our newsletters or updates
• Participate in surveys, contests, or promotional activities
• Contact us through our contact forms or customer support
• Use our mobile games and trading analytics services
• Make purchases or transactions through our platform

Types of Personal Information

The personal information we may collect includes:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Profile information (date of birth, preferences, interests)
• Communication records (emails, chat logs, support tickets)
• Transaction history and trading data
• Device information (IP address, browser type, operating system)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring websites
• Pages viewed and time spent on our site
• Click patterns and user interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Creating and managing your account
• Providing access to our mobile games and trading analytics
• Processing transactions and payments
• Delivering customer support and technical assistance
• Sending service-related notifications and updates

Communication and Marketing

• Sending promotional emails and newsletters (with your consent)
• Personalizing your experience on our platform
• Conducting market research and surveys
• Analyzing user behavior to improve our services
• Detecting and preventing fraudulent activities

Legal and Compliance

• Complying with applicable laws and regulations
• Enforcing our terms of service
• Protecting our rights and interests
• Resolving disputes and investigating violations
• Meeting regulatory reporting requirements

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Cloud hosting and data storage
• Email marketing and communication services
• Analytics and performance monitoring
• Customer support and live chat services

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Emergency situations involving safety concerns

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide information about your rights regarding the transferred data.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Technical Safeguards

• SSL encryption for data transmission
• Secure servers and data centers
• Regular security audits and penetration testing
• Access controls and authentication systems
• Data backup and disaster recovery procedures

Organizational Measures

• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Confidentiality agreements with all personnel
• Regular review and update of security policies
• Incident response procedures for data breaches

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you within 72 hours as required by applicable law. We will provide details about the incident and steps you can take to protect yourself.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review how your information is being used

Correction and Updates

• Update your personal information
• Correct inaccurate or incomplete data
• Modify your account settings and preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Withdraw consent for data processing

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Unsubscribe from newsletters and updates

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used for advertising and marketing purposes

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can also manage your preferences through our Cookie Settings panel, accessible from the website footer.

Third-Party Cookies

We may allow third-party service providers to place cookies on your device to provide analytics and advertising services. These providers have their own privacy policies governing the use of cookies.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

Adequacy Decisions

We transfer data to countries that have been deemed adequate by the European Commission or other relevant authorities.

Standard Contractual Clauses

We use standard contractual clauses approved by relevant authorities to protect personal data during international transfers.

Other Safeguards

Where applicable, we implement binding corporate rules and other appropriate safeguards to ensure adequate protection of your data.

8. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under the applicable age limit. If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately to request removal of such information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law:

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after closure
• Transaction Data: Retained for legal and financial reporting requirements
• Marketing Data: Retained until you opt out or withdraw consent
• Support Communications: Retained for customer service and quality assurance

Data Deletion

When personal information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information at any time, subject to legal and regulatory requirements.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Data Protection Officer

For privacy-related inquiries, you can also contact our Data Protection Officer directly at privacy@raligald.com

Supervisory Authority

If you are located in the European Economic Area and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.